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Subject: Cease Contact Regarding Smart Meter

Dear [Supplier Name],

I am writing to formally instruct you to cease all further contact with me regarding the installation of a smart meter.

For the avoidance of doubt:

  • ◆ I do not consent to a smart meter.
  • ◆ I am entitled to retain my existing meter.
  • ◆ Repeated attempts to persuade or pressure me constitute harassment.

Please ensure that your records are updated immediately to reflect that:

  • ◆ I have permanently declined a smart meter.
  • ◆ I do not wish to receive any further calls, emails, letters, or visits on this matter.

Any continued contact regarding smart meters will be documented and treated as harassment, and I will not hesitate to escalate the matter to the relevant regulators and oversight bodies if necessary.

Please confirm in writing that this request has been complied with.

Yours sincerely,
[Your Name]

How to Use

  1. Replace [Supplier Name] with the name of your utility provider.
  2. Replace [Your Name] with your own name.
  3. Send via email or post. If emailing, you may use multiple addresses if your provider has separate general and complaints emails.
  4. Keep a copy of the message and any responses.
  5. No medical information is required; simply stating non-consent is sufficient.

Smart Meter FAQ

Q: Do I have to provide my medical information to my energy supplier?
A: No. You do not need to disclose any private medical information to receive essential services such as electricity, gas, or water. Simply stating that you do not consent to a smart meter is enough.

Q: Can a supplier refuse service if I do not provide health details?
A: No. Under the Equality Act 2010, service providers cannot treat you less favourably or refuse services because of a disability or health condition. Requesting health details cannot be made a condition for receiving service.

Q: What can I do if a supplier insists on my health information?
A: If a supplier pressures you or treats you worse because you refuse to disclose medical information, this may be unlawful discrimination. You can:

  1. Make a complaint to the supplier.
  2. Contact the Equality Advisory Support Service.
  3. Consider legal action if discrimination continues.

Q: Are there additional protections for my health information?
A: Yes. Medical information is considered special category data under UK data protection law (UK GDPR) and must only be collected and used for lawful reasons. Suppliers generally cannot insist on it for smart meter installation.

Q: Where can I get official guidance?
A:

For more information, Download our Smartymeter Action Pack: https://radiationresearch.org/smartymeter/